FAQs

Frequently Asked Questions

Every Metalpic is hand crafted by our professionals ensuring an individual masterpiece every time. 
We hope you love your Metalpic experience!

At Metalpic anything you can imagine, we can print directly onto a Metalpic canvas, creating a durable, beautiful image that will get friends and family talking. Whether it’s one-of-a-kind piece of artwork or a precious photo of a favourite memory or even unique in store (POS) marketing display in a restaurant, bar or event, the possibilities are endless. Printing artwork on metal gives you new ideas and options for transforming and enhancing the way in which you print your photos and artwork. Metalpic provides an original print, each piece with a unique grain! Metalpic also offer a choice of finishing options that allow you to create your own individual masterpieces. 

Can I speak to a Metalpic team member

Yes just ring one of the Metalpic phone numbers or click on our web store and select live chat. You can also email hello@metalpic.co.uk for general advice and expert information regarding your photos and artwork.

 

How do I get the absolute best quality print?

Our quality checker will not allow any image under 72DPI from being processed. 72DPI is the level we deem as being an acceptable print quality for a Metalpic without being too limiting on which images you can use. You can check your photos exact DPI in Adobe Photoshop by making it the size you require and checking the DPI. To take advantage of our highest quality print we would advise ensuring your photo is 150DPI+. I’m using the Facebook uploader tool, but I am not sure that my images are of a high enough quality? If you are being prompted with a messege about the file size of your images this may mean that when you originally uploaded your images to Facebook you did not select the “High Quality” option. If this is the case all your photos on Facebook will have been compressed and as a result may not be suitable for printing on a Metadpic. If you are unsure then please email your images to hello@metalpic.co.uk and one of our experts will check it for you.

How long does it take to deliver my Metalpic?

Delivery options range from 2 - 4 working days subject to product and the delivery option selected. For Metalpic retailers we are able to provide a faster turn around, subject to rush rates.

Are Metalpics environmentally friendly?

Yes, all Metalpics are printed on sustainably sourced aluminium and does not impact on the environment.

I’d like to offer Metalpics to my customers!

Please get in touch to find out more about our professional Metalpic, retailers scheme.

The Metalpic promise

If you do not love your Metalpic return to us and we will 100% refund your purchase. Returns must be completed within 10 working days of you reserving the goods (custom prints not included). They must also be returned as supplied and un damaged.

Privacy & Security

You have our commitment that your images will not be put into the public domain, unless by prior consent and with your permission. Your personal information will be kept strictly confidential. It is never sold, given away or shared with anyone. So, rest assured, your contact details are strictly confidential and are not shared with any third party. Only selected, authorised personnel have access to view system accounts.
We may occasionally email you with special offers and new services to the site. If you receive these, you will have the opportunity to unsubscribe yourself from any further messages on the email you have received. Please be assured our aim is not in any way to invade your privacy, but merely to inform you of items that, given your experience in dealing with Metalpic.co.uk, may enhance it still further.
When you use your credit card to place an order with metalpic.co.uk , you will receive an email receipt for your purchase.To protect your information, our credit card processing vendor uses the latest secure transaction technology, and is compliant with card association security initiatives. No Credit card details are stored after purchase.

Returns & Replacements

Under the distance selling Regulations, if you have received goods and have simply changed your mind about purchasing them, you may return goods for credit subject to the following conditions:

  • You inform us within five working days of receipt of the product(s). Please note custom size prints are not eligible for returns.
  • You pay the return delivery charges.
  • Wall art goods are to be returned in a re-saleable condition and in their original packaging

Creating Your Photos & Personalised Prints 

All artworks are provided as a bespoke service to the client on a one to one basis, based on the designs shown on Metalpic store. You, as the customer take full responsibility for ownership of any imagery uploaded and purchased via a Picture Playground or Metalpic store.

Damages

Full refunds will be made by metalpic.co.uk for items lost or damaged in transit. You should keep all packaging and/or item as received and notify us within 1 day of the item arriving in the damaged condition to be eligible for a exchange.

Return / Damages 

Email  the team at hello@Metalpic.co.uk to inform us of your return request

Ordering and Personalised Images

By uploading images to our automated order processing system you are confirming that you have all relevant permissions to use and reproduce your supplied art work file. metalpic.co.uk accept no responsibility for any subsequent action taken by third parties against you should your file contravene copyright legislation. 
All uploaded images will meet our minimum requirement of image quality which is equivalent to 72DPI. To ensure best reproduction of your image we recommend you check your file is at the optimum DPI level which is 300DPI. The image upload provides a low resolution preview, this is the final proofing stage, once this preview has been accepted and order confirmed through payment all artworks are final. 

Payment, Pricing & Promotions -All prices include VAT.

We accept Paypal and all major credit and debit cards - Mastercard, Visa, Maestro/Switch, Solo and Visa Electron. We also accept direct bank payments from Metalpic retailers.
All payment details are processed by a secure server.
This information is sent by 128 bit encryption meaning it is impossible to break the code and steal your credit or debit card details. A small padlock icon will appear in the status bar of the browser at the bottom of your screen when you are entering your card details, signifying you are currently on a secure platform. Another sign that you are on a secure site is that in the address bar of the browser you will notice that the beginning of the website address will be https://.

Terms and Conditions

By using this site you agree to be legally bound by these terms, which shall take effect immediately on your first use of this site. If you do not agree to be legally bound by all the following terms please do not access and/or use metalpic.co.uk
Descriptions of goods and services included in the metalpic.co.uk site are accurate to the best of our knowledge. We do our best to correct errors or omissions as soon as we are aware of them.
You should be aware that the colours and appearances of images may vary from the way they appear on screen. The images and designs used on the Metalpic.co.uk website are the property of metalpic.co.uk and their respective copyright owners and are used by metalpic.co.uk with express authorisation. You must not use, reproduce, modify or distribute our images or any part of those images in any manner. In the event that there is any dispute between us in relation to this issue, you agree that until the matter is resolved, an interim injunction will be ordered, which will prevent any further use or distribution of the image until a final court hearing.

Updating Account Information

You the user take sole responsibility when ensuring your account information is current and up to date. This includes delivery and payment details. Any inaccuracies could result in orders taking longer to process or additional delivery charges to recover and redeliver to correct addresses.

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